Shipping and Returns SHIPPING: All orders are processed and shipped the same day depending on the time of the order. Our goal is to ship every order within 24hrs. We use the Royal Mail for all shipments. Delivery times to Europe can vary from 3-7 days and upwards of a fortnight depending on your location. Customs can some times hold up a delivery. Please allow the appropriate delivery time for your location. All orders are shipped from the UK. Our low cost flat rate shipping charges are 1.25 for the UK and 3.99 for the countries in Europe. RETURNS: We want you happy with your purchase so returning an item within 30 days is easy. All returned products must have an RMA number. Please contact us for this number and the return address. Please note, any items returned without an RMA will not be accepted at our warehouse. In regards to the return shipping costs, unless the error is ours the customer is responsible for the return shipping cost. Once the item is returned and inspected, a refund will be issued for the product less the original shipping cost. Allow 1-3 days for processing depending on how you paid. Extensions up to 60 days will be allowed from Dec 1 through Jan 30.